On this page, you can read about our Sales & Delivery Terms and Terms Of Trade - Acuity World Webshop.

Terms & Conditions Acuity World Courses & Inhouse Training

These terms of sale and delivery apply to all offers and orders placed through Acuity World ApS, unless these are waived by express written agreement between the parties. Buyer's particulars of own terms in e-mails, ordinary letters, order, confirmation, etc. is not considered a valid departure from the terms of sale and delivery. Acuity World ApS reserves the right to make minor changes and additions to the agreed terms of sale and delivery.


An agreement between the buyer and Acuity World ApS is considered to have been concluded when Acuity World ApS has sent order or course confirmation. Buyer's objections to the content of the confirmation must be in writing and reach Acuity World Aps no later than 5 business days after the confirmation date.


Offer is binding for Acuity World ApS for 14 days from the date of the offer, unless otherwise stated in the offer. Invoice will be shipped upon order receipt and must be paid within 14 days. For payments after due, interest is calculated on the invoice amount by 1/6 of the discount applicable at any given time per month. commenced month, however, with min. 1.75% pr. commenced month in effect from the due date.


Cancellation of courses must be done in writing stating the invoice number. If canceled earlier than 6 weeks before the first course day * 90% of the course price will be refunded. If canceled later than 6 weeks and earlier than 4 weeks before the first course day * 50% of the course price will be refunded. If canceled later than 4 weeks before the first day of the course * no part of the course price will be refunded. If the buyer is prevented from participating, the buyer is welcome to send another participant from the company against prior written notice to Acuity World ApS.


If the buyer wants to move his / her participation in open courses this can be done in agreement with Acuity World ApS up to 4 weeks before the first course day *. However, if course participation is postponed at the buyer's request, the payment terms as agreed for the originally agreed course course will apply. If the buyer wishes to move his / her participation from the individual module, a transfer fee of DKK 2,500.00, - excl. VAT per module relocation. If the buyer wishes to move his / her participation later than 4 weeks before the first course day * Acuity World ApS has the right to consider this as a cancellation (see section 3).


Reimbursement will not be granted if the buyer chooses not to participate in all or part of the course.



In case of over-subscription or too few registrations, Acuity World ApS reserves the right to postpone or cancel the course with 3 days notice. If a sub-course or a simple course day is canceled because the instructor is ill / prevented / absent and a suitable substitute cannot be organized, Acuity World Aps will arrange replacement course days as far as possible. If Acuity World ApS does not offer compensation day (s), repayment of a proportionate part of the course fee is instead offered.


Cancellation of consulting services / in-house courses must be done in writing stating the invoice number. If canceled earlier than 4 months before the first day, the entire course price will be refunded minus a 10% administration fee. If canceled later than 4 months before the first day, no part of the course price will be refunded, unless Acuity World ApS has sold the consultancy service / course to other customers.


If the buyer wishes to move dates for consulting services / in-house courses, this can be done in agreement with Acuity World ApS up to 3 months before. However, when course participation is postponed at the buyer's request, the payment terms apply to the originally agreed course. If the buyer wishes to move dates later than 3 months before, Acuity World ApS has the right to consider this as a cancellation (see item 7), or choose to invoice for lost earnings.


No reimbursement is granted if the buyer chooses not to use parts of the service / course.



If a consultancy service, a course or a simple course day is canceled by Acuity World ApS because the consultant / instructor is ill / prevented / absent, and a suitable substitute cannot be organized, Acuity World ApS will arrange as far as possible another consultant or replacement course days.


If the Buyer believes that the course delivery or consultancy provided does not in essence correspond to the offer, and therefore wishes to claim a refund of part of the consideration paid, a written complaint must be submitted so that it can reach Acuity World ApS at the latest 6 business days after the delivery ends.



The Buyer is aware of these conditions that, although Acuity World ApS's services and courses aim at personal development, they have no therapeutic aim, and for Acuity World ApS, its educators and / or subcontractors, the liability for as far as possible is waived. unintended results in this field and possible lack of personal development for the individual participants. Because part of the purpose of the courses is a high degree of personal development, the various courses may contain provocative, obscene and cross-border elements for anyone. These are some of the methods that each instructor can use to provide the best possible learning situation for participants in general. The buyer is also advised that, under these conditions of sale, participants who may have mental and / or physical problems should seek help from the appropriate body such as a doctor or psychologist and should refrain from participating in the courses. The buyer is also reminded that Acuity World can serve / have served customers in the same or similar industry as the buyer, both at courses and through consultancy services, and that this cannot give access to claim or other claims against Acuity World ApS in the occasion. It is also the responsibility of the purchaser in writing to emphasize any confidential information or matters that are specifically wanted to be kept secret by competitors or the like, but which are considered necessary to submit to the consultant / instructor.


The Buyer undertakes only to seek, with the written consent of Acuity World ApS, to hire employees of Acuity World ApS and / or its subcontractors within a period of 24 months following the completion of a course and the consultancy service's final delivery.


Neither party is entitled to damages or to terminate the agreement in the event of failure or insufficient performance, if this is due to force majeure which could not or should not have been foreseen by the parties at the time of the conclusion of the agreement or related agreements.


Acuity World ApS reserves the right to make changes to the design and content of course material at any time, provided that the changes in question do not significantly impair the ability of the buyer or course participants to use the purchased in the course context.


Any disagreement or dispute between the parties regarding the understanding and scope of these sales and delivery provisions shall be settled by the Maritime and Commercial Court in Copenhagen using Danish law.

* For courses containing intro days, the intro day is the first day of the course.

** Open courses are courses offered publicly

*** In-House courses mean courses that are only for a given company's employees

Terms of trade - Acuity World Webshop

1. Payment Conditions


1.1 Payment methods

We accept the following payment methods:

• Dankort

• Visa / Dankort

• MasterCard

• Bank Transfer / Invoice

 Prices shown on the webshop are exclusive of Danish VAT (25%). You will be informed of the price with VAT in the box before you pay. All trading at Acuity World Webshop takes place in Danish.


 1.1.1 Credit Cards

During the payment phase you will be given the goods you have ordered and the total price. When you choose to go to the checkout, you will be taken to a secure server at Quickpay, where you must enter the following:

• Credit card number

• Expiration date

• Check digits

If you do not fill in these fields correctly, Acuity World Webshop will not complete your goods purchases. Then press 'Approve'. The amount will only be deducted from your account when the item is shipped from Acuity World. You will receive a receipt upon receipt of the order.


1.1.2 Bank Transfer / Invoice

If you choose bank transfer, you will receive an invoice upon order receipt. The invoice must be paid within 14 days if the invoice is not listed. For payments after due, interest is calculated on the invoice amount by 1/6 of the discount applicable at any given time per month. commenced month, however, with min. 1.75% pr. commenced month in effect from the due date.


1.2 Security

We use the industry-standard Secure Sockets Layer (SSL) technology, which enables the encryption of potentially sensitive information such as name, address and credit card information. Information that passes between your computer and our website cannot be read in case someone intercepts the information. This technology includes the following features:

• Authentication - this secures your browser so that your data is sent to the right server and that this server is secure.

• Encryption - this encrypts your data so that it cannot be read by anyone other than the secure server.

• Data integrity - this checks data that is being transferred to make sure it is not changed along the way.

 You can see your payment is secure when there is a lock on your browser somewhere at the bottom of your screen.

2. Terms og Purchase 


2.1 Order Confirmation / Invoice

Once we receive your order, we will send you an invoice confirmation per email with information about your order. Always check the order confirmation that everything looks correct. If you have any questions, want to change or cancel, please contact us as soon as possible. You can always see the status of your orders. Simply log into your account and click on the "Account Summary" icon, which is located at the top of every page in the webshop.


2.2 Prices

Delivery to addresses in Denmark and Europe: All prices are current retail prices incl. 25% VAT. Delivery to addresses outside Europe: Delivery of goods to addresses outside Europe will be delivered without VAT. Reservations are made for printing errors or price changes.


2.3 Personal Information

By signing up and / or ordering, you agree that Acuity World Webshop and its affiliates store and use information about your purchases and the contact information you provide. Any information you provide to Acuity World WebShop will be treated as proprietary. The information is stored and used to enable us to fulfill our obligations to you, as well as to better meet your customer needs and provide better service, including by making the site as personal as possible. The information is also stored and used for information and marketing purposes. This means that, unless you have stated otherwise in writing, Acuity World Webshop and its affiliates will be able to use your personal information to contact you via e-mail in the form of newsletters, direct marketing or market research.


2.3.1 Handling of personal information

Your personal information such as name, address, telephone number, etc. is treated as confidential and used to process your order. Regulatory requirements for traders' accounts mean that we have a duty to keep your personal data for five years. Credit card information is disseminated to Nets on a secure and encrypted SSL connection. Personal information is stored by Acuity World WebShop in a database on a secure server. We do not disclose your personal information to third parties. According to the Personal Data Act you have the opportunity to gain insight and objections regarding the information that concerns you.


2.3.2 Cookies

To facilitate the procedure for your future purchases in Acuity World WebShop, we use cookies. A cookie is a small text file that is stored on your own PC via your web browser, so that our system can recognize your browser. The cookie contains information that helps our site identify the visitor. This means that you do not need to enter your address the next time you buy goods from us. Cookie files do no harm to your computer. It merely consists of text and cannot contain viruses. Of course, you can always delete the cookie yourself on your machine.


2.3.3 Privacy Protection

Acuity World WebShop works to preserve your privacy on the Internet. We have therefore developed a policy on how your personal information is handled in a careful and sound manner. When you visit the Acuity World WebShop, you have accepted the content of this Privacy Policy.

2.3.4 What personal information does Acuity world Webshop collect about our customers?

The information we collect from our customers helps us tailor and constantly improve our customer service when you shop at Acuity World Webshop. The following is the information we collect.


• The information you provide to us: We receive and store all the information you provide in one way or another on our website. You may choose not to provide us with certain information, but then you may not be able to take advantage of our most advantageous special offers. We use the information you provide for the purpose of answering your questions, adapting to your future wishes, improving our range, and communicating with you.


• Automatic information: Every time you interact with us, as mentioned earlier, we use "cookies", like many other websites. We get certain information when browsing Acuity World WebShop. Most companies use this way to facilitate the procedure when using websites. We will not otherwise be able to offer you a personal experience at Acuity World Webshop if we do not recognize you, so we would like to inform you about these tools.


• Email Communication: To help us make our emails better and more interesting, we receive a confirmation when you open an email from Acuity World WebShop, if your computer has this capability. We also compare our customer record with customer records received from other companies, with the intention of not sending unnecessary messages to our customers. Information from other vendors: We may receive information about you from other vendors that we add to our account information.


2.3.5 Does the Acuity World Web Store inform you of the information we receive?

Information about our customers is a very important part of our business and our business area is not to sell to others. We only share customer information as described below and with our subsidiaries. The Acuity World Webshop verifies that all points of this Privacy Policy are at least as protected as described in 2.3.3 Privacy Policy.

 • Affiliates we cannot control: We work very closely with our partners. In some cases, Acuity World Webshop will be merged so that they can advertise to you on the Acuity World Webshop. In other cases, we manage warehouses, provide services, or sell product groups in collaboration with these partners. You will always know when a third party is involved in your transactions and if we share customer information related to those transactions with third parties.

• Agents: We hire other companies and individuals to perform tasks on our behalf. For example, completing orders, delivering parcels, mailing and sending emails, deleting duplicate customer list information, analyzing data, performing marketing assistance, performing search results and links (including payment statements and links), making credit card payments, and performing customer service. They have the access they need for necessary personal information, but they may not use it in other contexts.


2.4 Your Account

When you use this website, you are responsible for maintaining the confidentiality of your account and password and restricting access to your computer. You agree to accept responsibility for all activities that occur through the use of your account or password. You must be 18 years old to shop at Acuity World WebShop. If you are under 18, you can only shop on the Acuity World WebShop with a parent or legal guardian who can trade with a credit card. Acuity World Webshop and its affiliates have the authority to reject, cancel accounts, remove or delete content, or cancel orders at our sole discretion.


2.5 Disputes

Any dispute between Acuity World and a trader will be settled by the Maritime and Commercial Court in Copenhagen.

3. Delivery Conditions 

(applies only to physical products, not courses and in-house training)


3.1 Delivery

The items you have ordered will be shipped by mail. mail.


3.2 Delivery time

Your order will be shipped within 2 - 5 business days after we receive your order.


3.3 Shipping costs

Shipping costs are determined according to Post Danmark's tariffs (A post). For more information, see www.postdanmark.dk.

You can see your shipping price in the box before you pay.

4. Return & Claim 


4.1 Right of withdrawal

You have 14 days right of withdrawal from the date you receive the item. No sound or picture recording rights are granted if you have broken the seal unless the item is defective. If you return an item, the item must be in substantially the same condition as when it was received and accompanied by a copy of your invoice or invoice number.

You can undo a purchase by:

1) refuse to receive the item.

2) hand over the item unopened to the postal service.

3) return the item to the specified return address.

You have to bear the costs associated with the return yourself. If the returned meets the requirements for returned goods, you will receive within 14 days an instruction on the amount that corresponds to the price of the goods less any. shipping costs.


 4.2 Right of complaint

You have 2 years warranty. If you should be unlucky to receive an incorrect item in relation to your order or damaged item, you must advertise within a reasonable time after you have ascertained the defect. If you make a complaint within 2 months, the complaint is considered to be timely. Complaints can be notified by email: [email protected].

You can exercise the right of complaint by returning the item. Of course, we will pay your shipping costs if you have to return an incorrect or damaged item. We reserve the right to remedy a defect / replace with an undamaged item rather than repay the purchase price.


 4.3 Risk of loss

All items purchased from Acuity World WebShop are subject to a shipment contract which means that the shipment is at your expense and risk from having delivered the shipment to Post Danmark, ie. that any loss, damage, etc. before delivery to your address will be between you and Post Denmark.

5. User Terms & Conditions 

Your use and access to this website is subject to the terms and conditions of applicable law. By reviewing or using this website, you are required to agree to these terms and conditions of applicable law.


5.1 Use

You can browse this website for personal entertainment and information. Acuity World WebShop offers a non-exclusive license (which may be terminated by either you or Acuity World WebShop at any time) to download a copy of this website on your private computer for non-commercial or personal use only. Except as previously described, you may not use, broadcast, modify, transfer, correct, exchange, republish, post or copy the content of this website without Acuity World WebShop's prior written agreement.


5.2 Disclaimer

The content of this website is subject to these conditions; Acuity World WebShop makes no warranties or representations whatsoever, either now or later, in connection with the content of this website, your use of this website, or your use of the content of other websites linked to this website. Unlimited prior, Acuity World WebShop does not make any statements regarding inaccuracies in the content of this website. The foregoing exception may not be used by you to transfer any applicable legislative authority except through warranties.

Acuity World WebShop can only be held liable under applicable Danish law.


5.3 Limitation of Liability

Acuity World WebShop, its affiliates, management, directors, employees, agents, suppliers, subcontractors or agents of the foregoing shall not, under any circumstances, be liable for the following, incidental, indirect or special damages resulting from the use or inability to use of the content of this website (or a website linked to this website), even if the cause is the negligence of Acuity World WebShops or its affiliates, or the Acuity World WebShop or its authorized representatives have been notified of the possibility of such damages occurring, or both.

The above limitation or exception does not apply to you to the extent that applicable law prohibits limitation or exemption from liability coverage for incidental or consequential damages.

Acuity World WebShop's liability coverage to you may at no time exceed your online costs of accessing this Website (if applicable).


 5.4 Prohibited material

You agree not to post or transmit any illegal, threatening, libelous, defamatory, obscene, pornographic or blasphemous material or material that constitutes or supports any criminal activity or violates any law.


5.5 Trademarks

Except as the content of this website does not contain any names, logos and features appearing on this website, trademarks are owned or used under license by Acuity World WebShop or its affiliates. Other trademarks are owned and protected by the proprietors of those trademarks. Unauthorized use of any trademark or the content of this website is strictly prohibited.


5.6 Product description

Acuity World WebShop and its affiliates are trying to be as accurate as possible. Nevertheless, Acuity World WebShop makes no guarantee that product descriptions or content on this site are accurate, complete, reliable, valid or error-free. If a product offered by and purchased from Acuity World WebShop does not meet your expectations as described, it can only be returned in unused and undamaged condition.


5.7 Export legislation

The Acuity World WebShop makes no representation that the content of this website will be made available or adapted to any legal authority to which this website provides access. You are responsible for compliance with any regulatory requirements.


5.8 That with little The Danish Purchase Act

Agreements with Acuity World Webshop are signed in Danish. When you shop at Acuity World WebShop, Danish law applies the general rules of purchase and contract law, including the rules on consumer purchases. As a consumer, you are therefore protected by the applicable legislation in the area, ie. primarily the Purchase Act and the Consumer Agreement Act.


6. Contact

You can contact us by email: [email protected] if you have any questions.

Contact us for personal advice 

Please contact us if you have any questions or if you want more information about our services.

+45 4448 6969 / [email protected]